Falcon Auto Glass & Sunroof ("we," "us," or "our") operates the website falconautoglasstx.com(the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or contact us for services. By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, vehicle information, and service location when you call, text, or submit an inquiry.
- Usage Data: IP address, browser type, pages visited, time spent on the Site, referring URLs, and other diagnostic data collected automatically.
- Cookies & Tracking Data: We use cookies and similar tracking technologies to monitor Site activity and improve user experience. See Section 5 for details.
2. How We Use Your Information
- To provide, operate, and improve our mobile auto glass services
- To respond to your inquiries, calls, and text messages
- To send service confirmations or follow-up communications
- To analyze Site traffic and user behavior using analytics tools
- To serve relevant advertisements through third-party ad platforms including Google Ads
- To comply with applicable laws and legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our Site or business (e.g., scheduling, analytics, advertising), subject to confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.
4. Google Ads & Third-Party Advertising
We use Google Ads to advertise our services online. Google may use cookies and similar technologies to serve ads based on your prior visits to our Site or other websites. This is known as remarketing or interest-based advertising.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our Site and other sites on the Internet.
- We may use Google Analytics Demographics and Interest Reporting features.
- First-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., Google Ads cookies) are used together to report how ad impressions, other uses of ad services, and interactions with these ad impressions are related to visits to our Site.
You may opt out of personalized advertising by visiting:
- Google Ads Settings — google.com/settings/ads
- Network Advertising Initiative Opt-Out — optout.networkadvertising.org
- Digital Advertising Alliance Opt-Out — optout.aboutads.info
5. Cookies & Tracking Technologies
Our Site uses cookies — small text files stored on your device — to enhance functionality and analyze traffic. Types of cookies we use include:
- Essential Cookies: Required for basic Site functionality.
- Analytics Cookies: Used by Google Analytics to track Site visits and user behavior in aggregate.
- Advertising Cookies: Used by Google Ads to measure ad performance and serve relevant ads.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our Site. For more information about cookies, visit allaboutcookies.org.
6. Google Analytics
We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects data such as page views, session duration, and traffic sources. This data is aggregated and anonymized. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. For more information, visit Google's Privacy Policy at policies.google.com/privacy.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Contact information submitted for service inquiries is retained for a reasonable period to support our business operations and communications.
8. Children's Privacy
Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of interest-based advertising through the links in Section 4
To exercise any of these rights, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Falcon Auto Glass & Sunroof
Houston, TX & Harris County
Phone: (281) 967-4089
Website: falconautoglasstx.com